Terms of Service

1. Parties and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and GSCGS Carpet Cleaning Service LLC (“Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Nevada, with its principal place of business at 4820 W Sahara Ave, Las Vegas, NV 89102.

By accessing our website, submitting a quote request, booking a service, or engaging our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Services

GSCGS Carpet Cleaning Service LLC provides carpet cleaning, janitorial, and commercial cleaning services including but not limited to: carpet cleaning, truck-mounted carpet cleaning, janitorial and scrubber system services, office and clinic cleaning, home cleaning, apartment cleaning, auto interior cleaning, furniture cleaning, floor waxing and stripping, and 24-hour water damage service.

All services are subject to availability. We reserve the right to decline service to any person or location at our sole discretion, including but not limited to cases involving unsafe conditions, infestations, or excessive hoarding situations that present a health or safety risk to our team.

Services are provided in Las Vegas, Henderson, North Las Vegas, and surrounding Clark County communities. We may, at our discretion, serve locations outside this area subject to additional travel fees disclosed prior to booking.

3. Booking and Scheduling

Bookings may be made via our website contact form, phone, email, or other communication channels. A booking is confirmed only when we provide written or verbal confirmation. Submitting a quote request does not constitute a confirmed booking.

You agree to provide accurate service address information, reasonable access to the premises at the scheduled time, and notice of any conditions that may affect service (pets, alarms, restricted areas, etc.).

We will make reasonable efforts to arrive within the scheduled window. Arrival times may vary due to traffic, prior service overruns, or other factors outside our control. We will notify you of significant delays.

4. Cancellation and Rescheduling

• Customer Cancellation (24+ hours notice): No charge. You may reschedule at no fee.
• Customer Cancellation (less than 24 hours notice): A cancellation fee of up to 50% of the service price may apply to cover team scheduling costs.
• Lockout / No Access: If our team arrives and cannot access the property through no fault of our own, a lockout fee of up to the full service price may be charged.
• Company Cancellation: If we must cancel due to circumstances beyond our control (severe weather, emergency, equipment failure), we will notify you as promptly as possible and reschedule at no charge.

Recurring service customers may pause or cancel their recurring plan with 7 days' written notice sent to info@gscgs.com.

5. Pricing and Payment

Pricing is provided via quote and is based on property size, condition, service type, and frequency. Quoted prices are estimates and may be adjusted if actual conditions differ materially from what was described. We will notify you of any price adjustment before proceeding.

Payment is due upon completion of service unless otherwise agreed in writing. We accept Visa, Mastercard, Discover, and Novus, as well as Zelle, Venmo, and PayPal. Returned payments or chargebacks without merit may be subject to a $35 processing fee and suspension of services.

All prices are in U.S. dollars. We reserve the right to adjust pricing for recurring services with 14 days' written notice.

6. Satisfaction Guarantee and Re-Cleans

We stand behind our work. If you are unsatisfied with any aspect of the cleaning, notify us within 24 hours of service completion. We will return to re-clean the disputed areas at no charge. The re-clean guarantee applies to work performed during the original service visit and does not extend to normal household dirt accumulated after the cleaning.

Refunds are issued at our sole discretion and only when re-clean service has been offered and declined or is not feasible. Chargebacks initiated before allowing us the opportunity to remedy are a breach of this agreement.

7. Access to Property

By booking services, you represent and warrant that you are the property owner or an authorized occupant with permission to grant access for cleaning services. You agree to provide safe, reasonable access to the areas to be cleaned.

Please secure or remove valuables, fragile items, and irreplaceable objects prior to service. While our team takes great care, we recommend securing items of exceptional value. We are not liable for damage to improperly secured items.

8. Damage Policy

We are fully insured. In the unlikely event our team causes damage to your property, you must notify us in writing within 48 hours of service completion. We will investigate and, if we determine our team was responsible, file a claim with our insurer or compensate you directly up to the replacement value.

We are not liable for: pre-existing damage; damage resulting from improperly secured items; damage to items made of inherently fragile materials not disclosed prior to service; normal wear and tear; or items damaged due to their age, prior condition, or defective installation.

9. Prohibited Uses of Website

You agree not to use our website to:

• Submit false or misleading information
• Violate any applicable local, state, federal, or international law or regulation
• Transmit any malware, viruses, or harmful code
• Scrape, harvest, or collect data from the website without written authorization
• Attempt to gain unauthorized access to any part of the website or its servers
• Use the website for any commercial purpose other than booking our services

10. Intellectual Property

All content on this website — including text, logos, images, graphics, and code — is the property of GSCGS Carpet Cleaning Service LLC or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

11. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GSCGS CARPET CLEANING SERVICE LLC, ITS OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES OR WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for any claim arising out of or related to our services shall not exceed the amount paid by you to us for the specific service giving rise to the claim in the 30-day period preceding the claim.

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless GSCGS Carpet Cleaning Service LLC and its officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our website or services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any false information you provided to us.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.

Before initiating formal legal proceedings, you agree to first contact us at info@gscgs.com to attempt to resolve the dispute informally. We will use good-faith efforts to respond within 30 days.

If informal resolution fails, any dispute shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Clark County, Nevada, in English. You and the Company each waive any right to a jury trial and any right to participate in a class action.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. You consent to personal jurisdiction in the state and federal courts located in Clark County, Nevada.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the Effective Date and, where appropriate, by direct notice. Your continued use of our services after changes constitutes acceptance of the updated Terms.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding their subject matter and supersede all prior agreements.

17. Contact